Jakarta, September 4, 2026 – National Customer Day is not merely an occasion to express appreciation to customers; it also serves as a reminder that customers are the primary reason for a bank's existence and continued growth. For KB Bank Syariah, delivering excellent service is not just an operational obligation but a fundamental part of the business and the cornerstone of building long-term trust. Every interaction, every response to a need, and every solution provided must create an experience where customers feel valued, cared for, and trusted.

To commemorate National Customer Day 2026, KB Bank Syariah held customer appreciation and service activities simultaneously across all its branches throughout Indonesia. These activities reflect KB Bank Syariah’s commitment to prioritizing customers in every effort to enhance service quality.

As part of this series of events, the President Director of PT Bank KB Bukopin Syariah (KB Bank Syariah), A. Iwan Ch., personally served customers at one of the bank's service offices in Jakarta. He was accompanied during the activity by KB Bank Syariah’s Director of Compliance and Risk Management, Ahmad Aidil Ritonga.

This initiative represents KB Bank Syariah’s appreciation for the customers who have placed their trust in the bank and played a vital role in its journey and growth. Beyond handling transactions, members of the Board of Directors engaged directly with customers to listen to their feedback, experiences, and needs regarding Sharia banking services.

KB Bank Syariah President Director A. Iwan Ch. stated that customers are key partners who drive the bank to continue innovating and improving the quality of its services. “National Customer Day serves as a reminder to us that every step and development at KB Bank Syariah must always be rooted in customer needs. To us, customers are not merely service users but an integral part of the Bank’s journey. Therefore, we will continue to be present to listen, understand, and deliver our best, using customer trust and feedback as the foundation for providing high-quality products and services,” said Iwan.

According to Iwan, excellent service is demonstrated not only through fast and convenient transactions but also through a friendly, responsive attitude and the Bank’s ability to provide solutions tailored to customer needs.

“We want to ensure that every customer enjoys a service experience that is comfortable, trustworthy, and aligned with Sharia principles. We are committed to continuous improvement and to delivering financial solutions that benefit both our customers and the community,” he added.

Meanwhile, KB Bank Syariah’s Director of Compliance and Risk Management, Ahmad Aidil Ritonga, also engaged with customers while ensuring that all service processes were carried out in accordance with prudential principles, applicable regulations, and Sharia principles.

This direct service engagement by the Board of Directors involved welcoming customers, assisting with service processes, discussing customer experiences, and gathering feedback to inform the evaluation and development of KB Bank Syariah’s services.

Through the observance of National Customer Day 2026, KB Bank Syariah reaffirms its commitment to continuously enhancing service quality, strengthening customer relationships, and providing Sharia banking services that are convenient, trustworthy, and relevant to the community's needs.